we provide a guarantee protection for all items from DOUBLE RED within the last 24 months, starting from the day of delivery.
when in case the received item(s) are damaged or incomplete it is important to report it to courier company when delivered (state it in goods receival form of the courier company).
Later claims of incomplete or damaged item(s) may not be accepted, if you wish to submit a guarantee claim, please contact us in advance and send the concerned item(s) (after our agreement) to company which have issued an invoice for you. It is necessary to send the goods as a registered parcel. Attach the filled Claim form, a copy of the invoice and a review from the courier company.
After we have received your claimed item(s) we will contact you via e-mail or telephone and we shall agree on a solution to your problem. The claim will be processed in the shortest possible time, but not more than 30 days from reception of the claimed item(s). You will be informed by e-mail about the result once we accomplish the examination of the claim.
Repaired or exchanged goods will be delivered together with the Claim protocol.
Please take into consideration that real items might differ in details from pictures published on DOUBLE RED.